At HouseNord, we want you to love your purchase. If for any reason you are not completely satisfied, please contact our Customer Support team within 7 days of receiving your order so we can review your request.

Please note that we do not offer refunds. Eligible items may be returned in exchange for store credit or an exchange.

To qualify for a return or exchange, items must meet the following requirements:

 

• Be unused, unassembled, and in their original condition.

• Include all original packaging, labels, and protective materials.

• Show no signs of wear, damage, washing, or modification.

 

Original shipping charges and delivery fees are non-refundable.

 

Non-Returnable Items

 

The following products are considered final sale and cannot be returned, exchanged, or credited:

 

• Custom-made or special-order items

• Mattresses

• Pillows

• Duvets

• Cushions

• Bedding

• Textiles and linens

 

For all other eligible products, customers may request an exchange or store credit within 7 days of delivery. Return shipping and any applicable delivery charges are the responsibility of the customer.

Returned merchandise must be accompanied by the original proof of purchase. Once the item has been received and inspected, store credit will be issued within 5–10 business days if the return meets our policy requirements.

 

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Order Cancellations

 

Orders that have already been shipped cannot be cancelled.

 

Special Orders

 

Custom or made-to-order products may be cancelled within 3 days of the purchase date.

 

Regular Orders

 

In-stock orders that have not yet shipped may be cancelled within 7 days of purchase.

To request a cancellation, please contact the HouseNord Customer Support team as soon as possible.

If your cancellation request is received within the applicable timeframe and your order has not yet shipped, your payment will be refunded.

If a cancellation request falls outside these time limits, the following cancellation charges may apply:

 

• Special-order items: a minimum cancellation fee of 50% of the order value.

• Regular orders: a cancellation fee of 15% of the order value, or alternatively, HouseNord may issue store credit equal to 50% of the cancelled order value.

 

 

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Warranty

 

HouseNord partners with trusted manufacturers who provide warranties on many of our products. Warranty coverage is limited to the repair or replacement of items found to have manufacturing defects. Replacement products will be provided with the same item or an equivalent product of equal value, subject to the manufacturer’s inspection and approval.

Warranty coverage is valid only for the original purchaser and is non-transferable.

 

Outdoor Furniture

 

Outdoor furniture that is installed or used in areas exposed to strong winds, severe weather, or other extreme environmental conditions is not covered for weather-related damage unless otherwise specified by the manufacturer.

Customers are responsible for informing HouseNord if their furniture will be placed in high-wind or exposed environments. Depending on the product, additional anchoring or securing hardware may be recommended or required at the customer’s expense. HouseNord cannot be held responsible for damage resulting from improper installation or exposure to extreme weather conditions.

 

Questions

 

If you have any questions regarding our Returns, Cancellations, or Warranty Policy, our Customer Support team is happy to assist you.

Please contact us at info@housenord.com, and we’ll get back to you as soon as possible.