Refund policy

 

At HouseNord, we want you to be fully satisfied with your purchase. Please review our refund and return policy below.

 

 

 

Return Eligibility

 


You may request a return or refund if:

 

  • The item arrives damaged

  • The item is defective

  • The item received is incorrect

 


To be eligible for a return, the item must be:

 

  • Unused and in original condition

  • In its original packaging

  • Returned within 14 days of delivery

 

 

 

 

Non-Returnable Items

 


The following items are non-refundable and non-returnable:

 

  • Items marked as final sale

  • Customized or made-to-order items

  • Gift cards

  • Items showing signs of use, damage, or wear caused by the customer

 

 

 

 

How to Request a Return

 


To initiate a return, please contact us at:


📧 Email: support@housenord.com


Include the following information:

 

  • Order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

 


Do not send items back without contacting us first.

 

 

 

Return Shipping Costs

 

 

  • If the return is due to a defective, damaged, or incorrect item, HouseNord will cover the return shipping cost.

  • For all other approved returns, the customer is responsible for return shipping fees.

 

 

 

 

Refunds

 


Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


If approved:

 

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

 

 

 

 

Exchanges

 


We do not offer direct exchanges.

If you wish to exchange an item, please return the original item (if eligible) and place a new order.

 

 

 

Late or Missing Refunds

 

If you haven’t received your refund after 10 business days:

 

  • Check your bank account

  • Contact your credit card company or payment provider

  • If the issue persists, contact us at support@housenord.com

 

 

 

 

Damaged or Lost Items

 

If your order arrives damaged or is lost in transit, please notify us within 7 days of delivery (or expected delivery date) with photos and your order number.

 

 

Contact Information

 

If you have any questions regarding returns or refunds, please contact us:


📧 Email: support@housenord.com

🌐 Website: www.housenord.com